It's easy to get frustrated when companies you purchase from either ignore your complaints or don't respond very quickly to solving problems.
That's why I have to give a big shout out to Dove USA. I just tried one of their new products and had a problem not with the product itself, but with the packaging. I sent them an email this morning, and by this afternoon, they had sent a response back promising a coupon to replace the product.
That's dandy customer service. Well done.